In the eye of the ID holder

A Francophone with an Outdoors card noticed that the eye colour field on his (bilingual) card was in English only (“brown”). An Outdoors card is a plastic, wallet-sized ID issued by the Ministry of Natural Resources and Forestry that authorizes the holder to hunt and fish in Ontario. He contacted the Ministry in the hope of having the card reflect his eye colour in French (“brun,” rather than “brown”).

RESULT: We approached the Ministry about the issue, and as a result of our intervention, Outdoors cards are now issued with the French version of the holder’s eye colour.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.